To qualify for a refund, students must meet specific criteria that demonstrate genuine engagement with our educational materials. We've designed these requirements to be fair while protecting the integrity of our trading education programs.

Students are eligible for refunds when they can demonstrate that technical issues prevented access to course materials, or when there's a significant discrepancy between advertised content and actual delivery. We also consider refunds for students who experience unexpected financial hardship within the first two weeks of enrollment.

Please note that refunds are not available for courses that have been substantially completed, downloaded in full, or when students have participated in live trading sessions or one-on-one mentoring calls.

Getting your refund is straightforward when you follow these steps. We've streamlined the process to minimize paperwork while ensuring we can address your concerns properly.

1. 1
   Submit Your Request: Email support@beiilcro.com with "Refund Request" in the subject line. Include your full name, order number, enrollment date, and detailed reason for the refund request.
2. 2
   Initial Review: Our team reviews your request within 2 business days. We'll confirm receipt and may ask for additional information to process your request efficiently.
3. 3
   Eligibility Assessment: We evaluate your request against our refund criteria, checking course progress, access logs, and participation in live sessions or downloads.
4. 4
   Final Decision: You'll receive a detailed response within 5-7 business days. If approved, we'll initiate the refund process immediately and provide tracking information.